Cancellation, Returns & Refunds Policy

Order Cancellation

Orders may be cancelled before fulfillment begins.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Customers should contact us immediately if cancellation is requested.

Return Eligibility

Due to the sensitive nature of laboratory research materials, most products are not eligible for return once they have been shipped.

Returns may only be considered when:

• An incorrect item was shipped.
• The product arrived damaged.
• The shipment was incomplete.
• The product has a verified manufacturing defect.

Return requests must be submitted promptly after delivery.

Damaged or Incorrect Orders

If you receive a damaged or incorrect shipment:

Please contact us as soon as possible and provide:

• Your order number
• Photographs of the shipping package
• Photographs of the products received
• A description of the issue

This information allows us to investigate and determine the appropriate resolution.

Refund Eligibility

Refunds may be approved in situations including:

• Orders cancelled before shipment.
• Verified fulfillment errors.
• Products confirmed to have been shipped incorrectly.
• Other situations approved by Virelune Labs at its sole discretion.

Refund decisions are evaluated individually.

Non-Refundable Items

The following generally cannot be refunded:

• Opened products
• Used products
• Products handled outside recommended storage conditions
• Orders refused without prior authorization
• Shipments delayed by the carrier after dispatch
• Products seized by customs or government agencies

Replacement Policy

Where appropriate, replacement products may be offered instead of refunds.

Replacement eligibility is determined after review of the reported issue.

Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Processing times depend on the customer's financial institution and payment provider.

Chargebacks

Customers experiencing order issues are encouraged to contact Virelune Labs before initiating a payment dispute or chargeback.

We are committed to working toward a fair resolution whenever possible.

Limitation of Liability

Virelune Labs's responsibility for any approved claim is limited to the purchase price of the affected product.

We are not responsible for indirect, incidental, or consequential damages arising from the purchase or use of our products.

Policy Updates

We reserve the right to modify this policy at any time.

Updated versions will become effective upon publication on this website.

Contact Us

If you have questions regarding this policy, please contact us using the contact information available on the Virelune Labs website.

Virelune Labs LLC
1209 Mountain Road Pl NE, Suite 13156
Albuquerque, NM 87110
Email: info.virelunelabs@gmail.com